Privacy Policy

1. Introduction

Lucknow Yatra & Travels (“Lucknow Yatra”, “we”, “us”, or “our”) respects your privacy. This policy explains how information may be collected and used when you visit lucknowyatra.com, ask for a taxi fare, or arrange a local, airport, one-way, round-trip, or outstation journey. By using our website or contacting us, you acknowledge this policy.

2. Information We May Collect

Depending on your enquiry or booking, we may receive your name, mobile number, pickup and drop-off addresses, travel date and time, passenger count, luggage or vehicle preferences, itinerary, booking and payment-related details, and messages you send us. We may also receive feedback or reviews you choose to submit. Our hosting provider and website tools may process basic technical information such as browser type, device information, approximate usage data, and server logs.

3. How We Use Your Information

• To respond to enquiries and provide fare estimates or vehicle availability.
• To confirm and manage taxi bookings, pickup arrangements, routes, and customer support.
• To share necessary trip details with the assigned driver or service partner.
• To process or verify payments, maintain accounts, handle complaints, and resolve disputes.
• To protect the website, prevent misuse, improve our services, and meet legal obligations.
• To send service-related updates. Promotional messages, where sent, may be stopped by asking us to stop contacting you for promotions.

4. Sharing Information for a Taxi Booking

To fulfil a booking, we may share relevant details such as your name, contact number, pickup point, destination, schedule, and trip instructions with the driver, vehicle owner, or service partner assigned to your journey. We may also share information with website hosting, communication, payment, analytics, or other service providers where reasonably needed to operate our business. We do not sell your personal information. We may disclose information when required by law or necessary to protect rights, safety, or security.

5. WhatsApp, Calls, Maps, and Other Third Parties

If you contact us through WhatsApp, phone, email, maps, or a third-party review or advertising service, that provider may process information under its own terms and privacy policy. We do not control third-party platforms. Please share only the information needed to arrange your journey and do not send passwords, bank PINs, or other unnecessary sensitive information.

6. Cookies, Analytics, and Advertising

Our website may use cookies or similar technologies for essential functions, traffic measurement, advertising performance, and website improvement. You can manage cookies through your browser settings. Disabling cookies or scripts may affect some website features. Any third-party analytics or advertising tools used on the site may handle data according to their own policies.

7. Payments and Financial Information

If a payment is arranged through a bank, UPI app, payment gateway, or another provider, that provider may process your payment details under its own security and privacy terms. We do not ask you to disclose your UPI PIN, card PIN, password, or one-time password to us. Never share these credentials with anyone claiming to confirm a taxi booking.

8. Data Security and Retention

We take reasonable steps to protect the information we handle. However, no website, messaging platform, or electronic transmission can be guaranteed to be completely secure. We retain information for as long as reasonably necessary to manage enquiries and bookings, maintain business records, address complaints, and comply with applicable legal requirements.

9. Your Choices and Requests

You may contact us to request access to, correction of, or deletion of personal information you have provided, subject to applicable law and legitimate record-keeping needs. We may need to retain certain information to complete a booking, resolve a dispute, prevent fraud, or meet legal obligations.

10. Children's Privacy

Our website is intended for people arranging travel and is not designed for children to submit personal information independently. A parent or legal guardian should make booking enquiries for a child where appropriate.

11. External Websites and Policy Updates

Our website may link to third-party websites that we do not operate. Please review their policies before sharing information. We may update this Privacy Policy from time to time; the latest version and its update date will appear on this page.

12. Contact Us

For privacy-related questions or requests, contact Lucknow Yatra & Travels at Lucknowyatracab@gmail.com, call +91 8887868217, or message us on WhatsApp.