Terms & Conditions
Last updated: October 22, 2026
1. About These Terms
These Terms & Conditions apply to your use of the Lucknow Yatra website and to taxi, local rental, airport transfer, one-way, round-trip, and outstation travel services arranged through Lucknow Yatra & Travels (“Lucknow Yatra”, “we”, “us”, or “our”). By making an enquiry or booking, you agree to the terms that apply to your trip.
2. Enquiries and Booking Confirmation
A website form, phone call, or WhatsApp message is a booking request and does not by itself guarantee a vehicle. Your booking is confirmed only when our team confirms acceptance and communicates the relevant trip details. Vehicle type, driver, and availability are subject to confirmation.
3. Fare Estimates and Included Charges
Prices shown on the website or discussed before all trip details are known are estimates unless expressly confirmed. The final fare may depend on the route, vehicle category, distance, duration, trip type, minimum running requirements, and the terms confirmed for your booking. Before travel, please confirm whether the quoted fare includes fuel, driver allowance, tolls, parking, state entry tax, permits, taxes, and any other applicable charges. Any charge that applies to your particular trip should be clarified with our team before confirmation wherever reasonably possible.
4. Local, Outstation, One-Way, and Round-Trip Bookings
Different trip types may have different distance limits, time limits, minimum billing rules, return-trip requirements, or driver-duty arrangements. For local rentals, confirm the package hours and kilometres. For outstation trips, confirm the route, trip duration, included kilometres, return arrangement, and any minimum billing conditions. For one-way trips, confirm the exact destination and any applicable route-specific charges. The details communicated at booking take priority for that particular journey, subject to applicable law.
5. Extra Distance, Waiting, Stops, and Route Changes
Additional kilometres, extra hours, waiting time, extra stops, itinerary changes, or route diversions may result in additional charges where applicable. Please inform us in advance if you need to change the pickup point, destination, travel date, or schedule. The driver may need to follow lawful road restrictions and safe routes, even if these differ from a suggested route.
6. Pickup Time, Delays, and No-Show
Please be ready at the agreed pickup point and keep your phone reachable. Traffic, weather, road closures, vehicle problems, government restrictions, or other circumstances can cause delays. If the customer cannot be reached or is not present at the pickup point, the trip may be treated as a no-show under the terms communicated at booking. Any applicable waiting or no-show charge should be confirmed with our team.
7. Cancellation, Rescheduling, and Refunds
Please contact us as early as possible to cancel or reschedule. Applicable cancellation charges, advance-payment terms, and refund arrangements depend on the booking confirmation and any offer expressly applicable to that booking. Do not assume a booking can be cancelled without charge unless this has been confirmed. Where a refund is due, the timing may depend on the original payment method and the payment provider.
8. Passenger Conduct and Vehicle Care
Passengers must follow applicable laws and the driver's reasonable safety instructions, use seat belts where provided, and avoid smoking, damaging the vehicle, carrying illegal items, or engaging in abusive, threatening, or unsafe behaviour. The vehicle must not be used for unlawful purposes. Any cleaning, damage, penalty, or other cost caused by a passenger may be recoverable where permitted by law and supported by the applicable booking terms.
9. Passenger Count, Luggage, and Special Requirements
Please provide the correct passenger count and disclose bulky luggage, accessibility needs, child-seat requirements, pets, or other special requests before confirmation. Passengers and luggage must remain within the vehicle's permitted capacity. Special equipment, child seats, pet acceptance, and accessibility arrangements are not guaranteed unless expressly confirmed by our team.
10. Driver, Vehicle Substitution, and Safety
We aim to arrange a suitable vehicle and driver for the confirmed trip. If the confirmed vehicle becomes unavailable due to an unforeseen issue, we may offer a reasonable alternative subject to availability and customer confirmation where needed. Drivers must comply with applicable traffic laws and safety requirements. Customers should not ask a driver to speed, drive dangerously, or break the law.
11. Personal Belongings
Please check the vehicle before leaving and keep valuables with you. If you believe you have left an item behind, contact us promptly with the trip date and details. We will make reasonable efforts to coordinate with the driver, but we cannot guarantee recovery of lost items. Any return or delivery arrangement may need to be agreed separately.
12. Breakdowns, Emergencies, and Events Outside Our Control
In the event of a breakdown, accident, severe weather, road closure, strike, government restriction, or another event beyond reasonable control, the journey may be delayed, rerouted, interrupted, or require a replacement vehicle. We will make reasonable efforts to communicate and assist with an appropriate solution, subject to availability and applicable law. Please contact emergency services directly when immediate assistance is required.
13. Website Content and Third-Party Services
We try to keep website details, vehicle images, fares, and service information current, but errors or changes may occur. Images are illustrative unless stated otherwise, and a specific vehicle is not guaranteed until confirmed. Links to WhatsApp, maps, payment services, or other third-party sites are provided for convenience; those services are governed by their own terms and policies.
14. Liability
To the extent permitted by applicable law, we are not liable for indirect or consequential loss, third-party service interruptions, or delays and disruptions caused by circumstances outside our reasonable control. Nothing in these terms limits a right or liability that cannot lawfully be limited or excluded. If you have a concern about a journey, please contact us promptly so we can review it.
15. Privacy and Changes to These Terms
Our handling of personal information is explained in our Privacy Policy. We may update these terms from time to time by publishing a revised version on this page. The terms communicated for a confirmed booking will also apply to that booking, subject to applicable law.
16. Governing Law and Contact
These terms are governed by the applicable laws of India. Disputes will be subject to the jurisdiction of the competent courts as determined under applicable law. For booking questions, contact Lucknow Yatra & Travels at Lucknowyatracab@gmail.com, call +91 8887868217, or message us on WhatsApp.